Frequently Asked Questions
Everything you need to know about your Tribal Chimp experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International delivery times vary by destination but generally range from 7-15 business days.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of delivery for a full refund or exchange.
Are your hair styling products safe for all hair types?
Absolutely. Our formulas are designed to be versatile and safe for all hair types, including color-treated and chemically processed hair.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are Tribal Chimp products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals.